Contact us

To facilitate quick assistance for shopping inquiries, order follow-up, and after-sales feedback, we offer the following diverse communication channels. You can choose the most convenient method for contacting us based on your needs.
Customer Service Email (Core Inquiry Channel):
Email Address: service@noctinea.com
Service Scope: Product details inquiries, order modifications/cancellations, logistics inquiries, after-sales service, suggestions and feedback, etc.
Response Time: Within 2 hours between 9:00 AM and 6:00 PM on weekdays, and within 24 hours on weekdays. Complex issues will be addressed with customized follow-up solutions.
Live Customer Service (Instant Chat)
Service Hours: 9:00 AM to 10:00 PM daily (including statutory holidays)
Useful for: Urgent order inquiries, simple product questions, shopping process guidance, and other immediate needs. Images (such as photos of product issues) can be sent to facilitate communication.