Privacy Policy

noctinea.com (hereinafter referred to as "we") recognizes the importance of user privacy and is committed to protecting the personal information you provide when using our online grocery shopping service. This Privacy Policy will clearly explain how we collect, use, store, and protect your personal information, as well as your related rights. Please read and understand these Terms carefully before using our services.

When you register for a noctinea.com account, you will be required to provide your mobile phone number or email address (if you link your account using our customer service email at service@noctinea.com, this will only be used for account verification). You can choose your own password and optionally provide personalized information such as your name, gender, and birthday. This information is used to identify you and ensure your account security.

To complete a grocery transaction, you will need to provide your delivery address (including the recipient's name, contact number, and address details), payment information (such as the last four digits of your bank card number and payment platform account information; we do not store sensitive payment data such as your full bank card password). Additionally, your order information (product name, quantity, price, order time, and order status) will be automatically recorded for order processing, logistics delivery, and after-sales follow-up. When you browse our website, search for grocery products, view product details, or participate in promotions, we collect data such as your device information (such as device model, operating system, IP address, and browser type), browsing history (such as product categories viewed, duration of visit, and click paths), and search keywords. This information is anonymized and used solely to optimize website display, recommend grocery products that meet your preferences, and enhance your shopping experience.
When you submit feedback or make suggestions through our customer service email at service@noctinea.com or other contact methods, we will collect and use the content of your communication, relevant supporting materials (such as photos of product issues), and questionnaires you complete when participating in user surveys in accordance with the law to address your needs and improve our service.
You can log in to your noctinea.com account and access your registration information, order history, and delivery address in the "Personal Center" section. You can also modify or delete non-essential information (such as supplemental personalized information or outdated delivery addresses). If you need to modify core information (such as a linked mobile phone number), you can contact our customer service email at service@noctinea.com for assistance. If you no longer use our services, you may request to cancel your account. Upon account cancellation, we will delete your personal information (except for information required by law and regulations, such as information required for compliance audits). You can request this through the "Help Center - Account Cancellation" section of our website or by contacting customer service.
If you do not wish to receive marketing communications from us, such as product recommendations and promotions, you may disable notifications in your account's "Message Settings" or contact customer service via email, and we will stop sending you such communications.
If you believe we have improperly handled your personal information or have other privacy-related questions, please contact customer service via email at service@noctinea.com or through our online customer service. We will review and respond to your request within 15 business days.
We will update this Privacy Policy from time to time based on legal and regulatory changes, business adjustments, or technological developments. Updated terms will be prominently displayed on the noctinea.com homepage and notified via your account-linked email address or through a look-up notification on the website (important updates will be notified via separate email notifications). Your continued use of our services after these updates constitutes your agreement to the updated Privacy Policy. If you disagree, you may stop using our services and request account cancellation.