Service policy

Welcome to the online grocery shopping service provided by noctinea.com (hereinafter referred to as the "Platform"). These Terms of Service constitute the core agreement between you (hereinafter referred to as the "User") and the Platform regarding the use of the Grocery Shopping Service and the completion of product transactions. They cover the entire process, including order placement, payment, delivery, and after-sales service. Please carefully read and fully understand these Terms before registering an account, browsing products, or placing an order. By using the Platform's services, you are deemed to have accepted them in their entirety.
The Platform provides users with online display, consultation, ordering, payment, and delivery services for a curated selection of global grocery products. Product categories include, but are not limited to, household groceries, kitchen ingredients and utensils, cleaning and care products, and personalized cultural and creative items. Specific product listings are subject to the Platform's real-time display.
Natural persons aged 18 or above with full civil capacity, or legally registered enterprises, individual businesses, and other organizations, may register to use the Platform's services. Users under the age of 18 must register with a legal guardian, who will assist in completing transactions. Users must ensure that the identity information and contact information (such as an email address) provided during registration are true, accurate, and complete. If any information changes, it must be promptly updated in the "Personal Center." Users are solely responsible for any transaction disputes or losses arising from inaccurate information.
After a user selects a product on the platform, confirms the delivery address, payment method, and other information, and submits an order, the system will generate an order number, which will be deemed a purchase offer. The platform will review the order information (product inventory, delivery address validity, payment channel status, etc.) within one hour. Once the review is passed and payment is confirmed, the order becomes effective (i.e., the sales contract between the two parties is established). Orders that fail the review will be automatically canceled, and any payments made will be refunded.
Users may complete payment through supported third-party payment channels (such as WeChat Pay, Alipay, and UnionPay) or bank transfer. The specific payment method will be displayed on the order checkout page. All payment transactions must comply with national payment and settlement laws and regulations and the rules of payment institutions.
Users must ensure their payment account has sufficient balance and their payment password or verification code is correct. Any payment failure or financial loss due to insufficient account balance, password leakage, or incorrect verification code is the sole responsibility of the user. If the system does not immediately display "Paid" after payment, users may retain payment receipts (such as payment screenshots or transaction ID) and contact customer service for verification. The platform will assist with the inquiry within 24 hours.

Product prices on the platform are all tax-inclusive (except for specially marked imported goods, which already include tariffs and customs clearance fees). The order amount is based on the price at the time of order submission. Subsequent price adjustments will not affect the amount of existing orders. If tax changes are caused by adjustments to national tax policies, the additional taxes will be borne by the platform (for existing orders) or announced in advance on the product details page (for new orders). This platform may amend these Terms and Conditions in accordance with national legal and regulatory updates, business adjustments, or technological upgrades. The amended terms will be prominently posted on the platform's homepage and notified to users via their registered email address or SMS. These changes will take effect 7 days after the posting. If users disagree with the amended terms, they may cease using the platform and cancel their account. Continued use will be deemed acceptance of the changes.

If a user violates these Terms and Conditions (e.g., engaging in malicious fraudulent transactions, misappropriating another person's account, or providing false information), this platform reserves the right to suspend or permanently terminate their account, freeze any outstanding balances, and pursue legal action. In the event of force majeure (e.g., natural disasters, policy adjustments) or platform termination, this platform will publicly announce the changes on its homepage 30 days in advance and will process refunds of account balances and uncompleted orders.
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.